Terms & Conditions
Acceptance of Terms & Conditions
By placing an order with Nationwide Fencing Supplies Ltd., you agree to be bound by our terms and conditions as outlined below. If you do not accept these terms in full, please refrain from placing an order on our website or through our customer service team.
Order Acceptance
All orders placed with Nationwide Fencing Supplies Ltd. are subject to acceptance. A contract between you and us will only be formed once payment has been successfully processed. We reserve the right to reject or cancel any order prior to payment processing, including in cases of pricing errors or stock unavailability.
Order Cancellation & Returns
You have the legal right to cancel your order within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations. To cancel, simply contact us and return the goods in their original condition. Once received, we will refund the full cost of the goods, including any applicable delivery fees, within 30 days.
Pricing
All prices displayed are in British Pounds (GBP) and include VAT where applicable. The amount charged to your payment method will depend on your provider’s exchange rate and any additional charges they may apply.
Delivery & Shipping
We aim to deliver your fencing supplies promptly within 2–5 working days, although certain locations may require additional time. While we strive to meet estimated delivery timelines, these are not guaranteed. If delays occur, we will keep you informed and offer alternatives, including refunds if applicable. For full details, see our FAQ page.
100% Satisfaction Guarantee
At Nationwide Fencing Supplies Ltd., we are committed to providing high-quality fencing products, including security fencing, concrete posts, timber panels, temporary fencing, and more. If you’re not completely satisfied with your purchase, contact us and we will arrange for a replacement or full refund.
Consumer Law Compliance
We fully comply with all current UK consumer protection legislation, including:
- The Consumer Rights Act 2015
- The Sale of Goods Act 1979
- The Consumer Protection Act 1987
- The Unfair Contract Terms Act 1977
- The Consumer Contracts Regulations 2013
- The Data Protection Act 2018 (GDPR compliant)
Privacy & Data Protection
We are committed to protecting your personal data in accordance with UK GDPR and data protection laws. Your information will only be used for order processing, customer service, and — if you opt in — marketing communications.
Information we may collect includes:
- Name and contact details
- Billing and shipping address
- Email and telephone number
- Payment information (processed securely via third-party providers)
We will never share your data with third parties for marketing purposes without your explicit consent. You can request access to or deletion of your personal data at any time. For full details, see our Privacy Policy.
Customer Support
Our UK-based support team is available Monday to Friday, 8:30am – 5:00pm. Please call us on 0151 203 2102 or use our Contact Us form for any enquiries or assistance with your order.
Complaint Handling
If you have a complaint, we will acknowledge it within five working days and aim to resolve it within fifteen. For more complex issues, we will keep you updated regularly until a resolution is reached.
Legal Jurisdiction
All transactions with Nationwide Fencing Supplies Ltd. are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.